Electric Bear Brewing based on Brassmill Lane, Bath has been awarded the Feefo Gold Trusted Service after crafting and distributing 120,000 cans and increasing online sales by 250% during the most challenging trading conditions.
The coveted award is an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Ian Morris, Head Brewer, Electric Bear Brewing commented: “We’re very excited to receive this award because it’s based on the feedback of real customers, who are the most important judges of our beer and customer service. The award also recognises how hard we work to give all our customers the best possible experience, even in a year as tough as 2020! We’re all committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers”
Electric Bear is a fiercely independent craft brewery, founded in 2015. The beer recipes are formulated in-house and crafted by experienced brewers.
The Electric Bear team are on a mission to produce consistently great tasting beers of all styles, from easy-drinking pales, hoppy IPA’s, high strength stouts and inspiring sours. They love to experiment with different flavour profiles to create ground-breaking beer in today’s highly competitive craft beer industry.
Congratulating Electric Bear Brewing on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers. This year, despite the incredible challenges of a global pandemic, so many companies using Feefo have continued to provide remarkably high levels of service and they deserve a huge amount of credit for what they have achieved. It’s why we have changed our criteria to be fair to the organisations that have struggled in such difficult circumstances. At Feefo we help our clients give their customers the best experiences possible.”
